How it works?

Frequently Asked Questions

 

1. How long does it take to complete an inspection?

The inspection form takes about 5–10 minutes to fill out. After submitting your form and payment, it usually takes around 15 minutes for us to process the information. You’ll receive your inspection results by email after our mechanic has reviewed everything.

2. What photos do I need to submit for the inspection?

You’ll need clear photos of both the interior and exterior of your vehicle:

• Interior:

• Driver’s side

• Passenger’s side

• Rear seats

• Dashboard showing mileage

• Exterior:

• Front of the car with headlights on

• Rear of the car with taillights on

• Close-ups of all four tires: front left, rear left, front right, rear right

3. What should I do if I don’t get my inspection results?

If you don’t see your results within 15 minutes, first check your spam or junk folder. If they’re not there, contact our support team for help. We guarantee that every submission gets a response.

4. How do I know if my vehicle meets platform requirements?

Each platform, like Uber or Lyft, has specific vehicle requirements. We recommend checking the official websites of the platform you’re using to confirm your vehicle qualifies before completing the inspection.

5. How much does the inspection cost?

The cost for a vehicle inspection is $25. This includes all processing and delivery of your inspection results.

6. Is this a video inspection service?

No, this is not a video-based inspection. Instead, we rely on the photos you provide to complete the process. Our photo inspection method has a 100% success rate for approvals on platforms like Uber, Lyft, and Turo.

7. How is my personal information protected?

We take data security seriously. Your information is safeguarded with AES-256 encryption and SSL protocols. We never share your data with third parties.

8. Can I request a refund if necessary?

Yes, if you have a valid reason for a refund, we’re happy to process it. Please reach out to our support team for assistance.

9. How do I upload my inspection results to my platform?

After you receive the inspection report by email, simply follow the upload instructions provided by the app or platform you’re using, such as Uber, Lyft, or Turo.

10. What if I have additional questions?

If you still have questions or need help with something not covered here, please contact our support team. We’re here to assist and will respond as quickly as possible.